Proud to be in Telecom(OSS)

i am in Munich now , working for giant telecom companyO2. I want to share a real time experience for which i am feeling really good today..i was in need of internet, finally with the help of friends i was able to found a good PREPAID internet stick called TCHIBO (uses o2 network for communication) in a reasonable price….But we all know that activation of an internet stick or a SIM card usually takes 1 day or 2 day and for this activation we usually call customer care or fill some form etc etc…But after that what happens who knows, yes i exclude here the people who are into service fullfillment and assurance area, they might be knowing this. Infact i know the process, but there is a difference between knowing and working on something…anyways I wanted to activate my internet stick as soon as possible, suddenly i realised , that there is one ongoing production project on prepaid activation in O2 and my prepaid Internet stick uses O2 network..so rather then calling custmer care , i just went to my collegues of prepaid project and gave my details, they just posted my details in the order entry tool(CRM), the stick got activated in 5 mins, i was able to see my activation status in Database as well :)…so this is the beauty of OSS…

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